1. Delivery Areas

We deliver to the following areas:

• Only in Bhubaneswar city (within a radius of 7 km from PMG square , Bhubaneswar)

If you are unsure whether we deliver to your location, please contact us call or WhatsApp at +917606006111 before placing your order.

2. Delivery Times

We aim to deliver your food as quickly as possible. Our standard delivery times are:

• Operating Hours: 7 days in a week from 8AM to 9:30AM Breakfast , 11:00AM to 2:00 PM Lunch and 7:30PM to 9:30PM dinner.
• Estimated Delivery Time: 30-45 minutes from the time the order is placed, depending on the distance and traffic conditions.

Please note that delivery times may vary due to factors such as weather, traffic, or high order volume.

3. Delivery Fees

Delivery fees may vary based on your location and the size of your order. Our current delivery fees are:

• Standard Fee: 20
• Free Delivery: For Monthly orders , we offer free delivery within our delivery areas.

Delivery fees will be calculated and displayed during the checkout process before payment.

4. Order Processing

Once your order is placed and confirmed, it is processed immediately. You will receive a confirmation email or SMS with your order details and an estimated delivery time.

• Order Modifications: Once an order is confirmed, it cannot be modified. Please double-check your order before completing the checkout process.
• Cancellations: Orders can be canceled within 5 minutes of placing the order by contacting us at +917606006111 . Cancellations after this time may not be accepted, and you may be charged for the order.

5. Contactless Delivery

For the safety and convenience of our customers, we offer contactless delivery upon request. Simply select the "Contactless Delivery" option during checkout or mention it in your order notes. Our delivery driver will leave your order at your doorstep and notify you when it arrives.

6. Handling of Perishable Items

All food deliveries are made with care to ensure the quality and freshness of your order. We use insulated containers to maintain the temperature of hot and cold items.

• Responsibility: Once the food is delivered to your address, we are no longer responsible for the condition of the food. Please be available to accept your order promptly.

7. Delivery Delays

While we aim to deliver within the estimated time, there may be unexpected delays due to weather conditions, high order volumes, or traffic. In case of a significant delay, we will notify you as soon as possible. You may contact us at +917606006111 for real-time updates on your order status.

8. Failed Deliveries

If our delivery driver is unable to deliver your order due to the following reasons, the order may be returned, and you may be charged for the cost of the order:

• Incorrect or incomplete delivery address
• Inaccessible delivery location (e.g., no answer at the door)
• No safe place to leave the order (in the case of contactless delivery)

Please ensure you provide accurate delivery information and are available to accept your order at the scheduled time.

9. Refunds and Replacements

If you receive an incorrect, incomplete, or damaged order, please contact us within 30 minutes of delivery. We will work with you to provide a refund or replacement, depending on the issue.

Refunds or replacements are not available for the following reasons:

• Failure to retrieve your order promptly after contactless delivery
• Dissatisfaction with food quality due to delays caused by the customer (e.g., not being available to receive the order)

10. Third-Party Delivery Services

In some cases, we may partner with third-party delivery services (such as e.g. Zomato , Swiggy, Uber Eats, etc.) to fulfill orders. Please note that these services may have their own policies regarding delivery, and we encourage you to review them. We are not responsible for issues related to third-party delivery services.

11. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us.