Eligibility for Refunds:

• Refunds are typically provided if there is an issue with the order, such as incorrect items, missing items, or food quality concerns.
• Refund requests must be made within a specific time frame after receiving the order, usually within 24 hours.

Refund Process:

• Customers must contact the cloud kitchen's customer service to initiate a refund request. This can usually be done via phone, email, or an online form.
• The cloud kitchen may require proof of the issue, such as photos or a detailed description.

Refund Methods:

• Refunds are usually processed back to the original payment method (credit/debit card, digital wallet, etc.).
• Depending on the payment method, refunds may take a few business days to reflect in the customer's account.

Non-Refundable Situations:

• Orders placed with incorrect details by the customer, such as wrong delivery address or contact information.
• Orders that have been consumed or are not in their original condition.
• If the customer changes their mind after the order has been prepared or delivered.

Special Circumstances:

• In cases of severe dissatisfaction or repeated issues, the cloud kitchen may offer additional compensation, such as store credits or discount vouchers.

Contact Information:

• Provide clear details on how customers can reach out for refund requests, including working hours and expected response times.